Frequently asked questions

App Plan uses our dedicated application on compatible Android devices. Xtream Plan uses a compatible third-party player that you install. Channels and library are the same. Compare plans.

Xtream Plan — first confirm a compatible player is available on your exact device. Player availability, features and fees vary.

No. The Xtream Plan and the player are separate; some players have their own licence fee and terms.

No. One account works on one device at a time. You can switch devices, but not stream on two simultaneously.

No. Plans are paid once for 1 year. There is no monthly billing.

Yes, both plans offer a 3-day trial. Test on the same device and network you'll use after buying. Request a trial.

After successful payment, your access details are emailed automatically, normally within 5 minutes.

Check Inbox, Spam, Junk and Promotions, and confirm the checkout email was correct. Still missing? Contact us with your order number — don't place a second order.

App Plan: an activation code for the app. Xtream Plan: the server URL, password and setup instructions. If your player asks for a username, you can enter any name.

We recommend at least 15 Mbps for FHD and 25 Mbps or more for 4K. A wired connection gives the best stability.

Restart your device and router and try a wired or 5 GHz connection. Quality also depends on the channel source. Contact us if it continues.

PayPal, Visa, Mastercard, American Express and Pay Later.

Within 30 days of purchase, if the account has not been activated or used. Activated accounts are normally non-refundable. Read the refund policy.